Delivery Terms and Conditions
Holiday Delivery
To help assure on-time delivery during the busy holiday season, place your order at least 1 day prior to the following major holidays: Thanksgiving Day, Christmas Day, New Year's Day, Valentine's Day, Easter, Administrative Professionals Week, Mother's Day, Memorial Day, Father's Day, Independence Day and Labor Day.
We are closed on these holidays: New Years Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.
Same Day Delivery
For most orders that are received by 1:00 pm CST, we can typically deliver your gift the same day Monday through Friday. For same-day service on Saturday, please order before 10:00 AM on Saturday. If we are out of stock of item you ordered and are unable to deliver your order the same day, we will call you promptly to offer alternatives.
Specific Times
We are unable to guarantee delivery at a specific time and our delivery window is between 10:00 AM and 6:00 PM Monday through Saturday. If you request a specific delivery time in the special instruction box when ordering, we will try our best to accommodate your request; however, we are unable to guarantee timed deliveries due to weather, traffic patterns, staffing and other factors that may affect that day's delivery schedule.
Delivery Times
Normal delivery times are 10:00 am - 6:00 pm Monday through Saturday. If there is inclement weather, we may need to adjust our delivery schedule to ensure the safety of our drivers. During peak holiday periods such as Valentine's Day and Mother's Day, deliveries may occur outside of these hours and extend later into the evening.
Funeral Homes
Sympathy orders are our very highest priority. If we are unable to deliver your order prior to the start of the funeral service, we will call you immediately to let you know so that you can make other arrangements or have something sent to the home of the family. If you do not know the zip code or exact address of the funeral home, we will look it up for you. We normally contact the funeral home before the delivery to verify the start time of the service and discuss any arrangements that need to be made for the flower delivery. Most deliveries to the funeral home must be made to the flower room or per the funeral director's instructions. We will always document the delivery and sign in the delivery with the name of the sender, per the funeral home's protocol.
Delivery to Schools for Students and Teachers
Due to security concerns, our local schools will not accept deliveries for students. All teacher gifts must be left at the front office, as we cannot deliver directly to their classroom. Please send any student orders to their residence. Orders to schools should be placed early in the day, as we are unable to access most campuses after 2pm (1pm for high school campuses).
PO Boxes
We are unable to deliver flowers to a P.O. Box or an A.P.O. addresses.
Gate Codes - Gated Communities and Apartment Communities
Many communities in our local area are gated. It is very helpful if you notate any gate codes or specific instructions during the checkout process. If we are aware that a particular address is within a gated community, and a gate code has not been provided, we will first contact the sender to obtain this information. If the sender does not have the gate code, we will contact the recipient ahead of the delivery to ensure that we are able to access the community.
If no one is home
Depending on the delivery location, if the recipient does not answer the door at the time of delivery, our delivery driver will attempt to contact the recipient by phone and by text and wait for 5 minutes. If we do not hear back within that time frame, we will attempt to contact the sender. If we are instructed to leave the gift in a safe place for the recipient to retrieve when they return, we will take a photo and text the recipient and/or sender. At our discretion, we may bring the gift back to our shop and leave a door tag on the door for the recipient to call to arrange for pick-up or delivery.
Incorrect Addresses
If the recipient's address is incorrect and delivery was attempted to the address, there is a $10 address correction and redelivery fee. We are not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.
Canceling or Changing an Order
Same-day orders are processed immediately, and usually cannot be changed. Due to the perishable nature of florist delivered products we are unable to cancel or change orders already in process at the florist, en route or delivered. Email changes or cancellations are NOT accepted. To cancel or change an order that has not been processed, please call immediately at 281-356-7478. All changes or cancellations MUST be by phone due to timing.
Recipient may be contacted
In some cases, the florist may contact the recipient at our discretion to ensure s/he will be home to accept the delivery. Please see above regarding gated communities and apartment communities.
Request to leave item at door
The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any open location where the recipient cannot accept the arrangement themselves. The temperature in our local delivery area can reach 100 degrees in the summer. We cannot be held responsible for missing or faulty product due to this special request.
Recipient refusal of delivery
If the recipient refuses to accept a delivery, you will still be fully responsible for the cost of the gift.
Card Messages
The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order. Please ensure that you sign your card!
Anonymous Gifts
Due to state and local statutes, if a gift is sent anonymously and the recipient contacts us requesting to know who sent the gift, we must disclose the name of the sender only. We will not disclose any additional information regarding the sender or the order.